SHOPPING & SHIPPING

All other orders are processed and dispatched the next working day.

If you think your order should have been with you already then please check the standard delivery times below. Occasionally standard delivery can take a little longer so please allow 10 working days before contacting us.

  • Standard Delivery (UK) – Normally 3-5 working days
  • 1st Class (UK) – Normally 1-2 working days
  • Europe – Normally 7-10 working days

Dependant on the order we use a range of couriers which include Royal Mail, DPD & UPS.

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.

Please see our returns section for full details on how to return and item for an exchange or refund.

PAYMENT INFO

We understand that security when shopping online is essential. That’s why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an “s” therefore it will begin https://.

All our transactions are processed using Stripe or PayPal. We do not see and therefore do not store any card details.

STRIPE

PAYPAL

We accept the following types of Payment:
Credit Cards – Visa & MasterCard
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron
Other Methods – PayPal Express